Return Policy

At HeaLiv, we create products for YOU. We want you to be overwhelmed with excitement and satisfied with your purchase. If you feel the product is damaged or doesn’t look right, we are happy to accept a return subject to our Returns & Exchange Policy.

  1. The item should be returned within 7 days of purchase in its original packing;
  2. The item returned/exchanged should not be used;
  3. Shipping cost will not be refunded;
  4. If the product is faulty; item will be exchanged without any shipping cost;
  5. Contact us within two days if a damaged product is received due to shipment;
  6. If you change your mind; item will be exchanged and shipping cost will apply; and
  7. If you change your mind and want to cancel the order; you will have to pay the shipping cost if the order has already been dispatched.